FAQ on Photo Restoration

These are some of the popular questions we get from time to time.
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Photo Restoration Questions

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Here at PhotoRestorationMA, it involves several steps. A great deal of the photo refinishing process depends on whether you send us the original or you choose to scan them yourself and upload to our website. If you send the damaged images, rest assured they will be treated with the UTMOST care.

First, we scan the damaged photos you send. Normally, we scan at a resolution of 600dpi or higher. From there, we use various digital tools to eliminate the scratches, color bleed, colorcast, fading, rips, tears, mold, heat damage, and other deterioration. That pretty much explains most of photo restoration, refinishing, and retouching processes.

The entire process is executed VERY carefully, which is why we do not offer one of those "24 hour guarantee" options for photo refinishing (especially if we will be scanning photos that happen to be YOUR treasured memories). We take our time, and much of our photo restoration is done by hand. It's not just a matter of using spot removers in Adobe Photoshop. Sometimes, damaged pictures require hand-painting in order for the full photo restoration process to provide the best results. That's exactly what we do at PhotoRestorationMA.

Absolutely not! We do nothing to your original image except scan it into our system. We then work with the scanned image and place your original in a safe place.

We use state of the art image editing software combined with professional graphic artists who do the work. Digital technology enables us to make virtually any photo, even if it’s in pieces, look as good as new.

We price projects on the amount of work involved. Without actually seeing the photo it is difficult to estimate the cost. Bring or send your photos in for an accurate quote. For some general pricing information click HERE.

PhotoRestorationsMA and Susan White Photography have been a full service studio for over 3 decades. We take care of you from your initial contact to final completion of your order. With Susan White and Mark O'Connell, it’s all smooth and seamless. Nestled in a beautiful retreat property you'll find your visits relaxing. We have a private building with staff and normal hours, so you are not hunting down someone with only a cell phone number. .

Yes, we have a commercial grade scanner that will transform MANY types of slides and negatives. You can expect the same quality printed, restored photo as you would from a regular scanned print. PLEASE DO REMEMBER to ship negatives very carefully. If you are in doubt, give PhotoRestorationMA a call in Pembroke, Masscahusetts and we will walk you through the safest method to pack negatives and ship them.

We have no special requirements, but we suggest the following when shipping damaged photos:

First, ensure they are packed well. Do not trust the post office and their "do not bend" envelopes. It is better to go with UPS or FedEx. Get a tracking number.

Cut two pieces of cardboard out of a box. The pieces should be a little bit smaller than your envelope. Place the photographs between the pieces of cardboard before you place them in the envelope.

If you are shipping a large number of photographs, just ensure they are packed well and are protected with bubble-wrap or foam "peanuts." We don't want to end up doing photo restoration on pictures that left your house in much better condition!

Call us when you get your tracking number so we may watch for the package of damaged photographs.

Normally, the photo scanning process takes only a few hours for each picture. For Restorations, most of the time we are able to electronically send you a restored digital image within 10-14 business days.

Sometimes, extra picture repair has to be done. Sometimes, there may be a backlog of other photos. Or, if you also want prints, you will need to plan for an extra 7 days or so. Don't cringe at that time! :)

The prints we send out are the BOMB. They are printed on some of the highest-quality archival photograph paper available. On special request, we can order a MUSEUM quality paper for your restored photo prints. It's up to you!

We promise to get you a restored photo as quickly as we possibly can.

Tears or rips across a human face in a photo! It's extremely difficult in photo restoration to reconstruct a face when you don't really know what the person looked like in the original picture.

Immediately before your photo repair or enhancement job is sent back to you, we email a FULL RESOLUTION copy of the image. This image will be the EXACT one mailed to you or sent to you electronically. We NEVER ship photos without your approval of the proofs.

All major credit cards accepted through our store via paypal if you had a custom photo restoration or other work. Checks and cash are also welcome.

We certainly do! These are treated the same way normal photographs are. You send the photo to us, we work some magic, and we send you the photograph restoration.

We are located in Pembroke, Massachusetts and do all of our business from 1 location.

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Photo Scanning Questions

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Your family or personal photo collection is something you have worked on amassing for many years and that you attach great sentimental value to, and it is imperative that you choose a digital scanning service that will do a top-rate job at preserving it. PhotoRestorationMA takes pride in what we do with digital photo scanning.

That said, here are some of the steps you will likely need to take to get your photos scanned, printed out, and returned to you:

1. The first step to having your treasured photos digitally preserved is to gather together all of the images you wish to be scanned. These may be hidden away in some corner of your home, and you may have forgotten about them. Take the time to scour the house for all of your most valuable photographic memories and to select from them those you want scanned. Don't worry if photos are of different sizes and shapes, for professional photo scanning machines can handle it all and give you a beautiful result.

2. Next, you will need to arrange your photos. It is true that you can simply grab a pile of photos or a full shoe box and send unselected, unsorted photos in, but to get the best value for your dollar, you may want to do some basic sorting. Separate prints, negatives, and slides. Bind photos together in envelopes with rubber bands and count how many are in each package. Peruse old albums before sending them in so that you remember what is in them. Even consider grouping photos by categories such as persons photographed, time period, or life events.

3. Make sure that you label each group of photos and create a master list that you keep with you after sending in your photos to the us. Arrange as many groups of photos as possible in a single mailing box or large postal envelope to save on shipping rates. Be sure to read the shipping procedures and policies of the scanning company carefully. You don't want any surprises about whether you drop off the package at the post office or have it picked up at your door. Nor do you want any surprises about what to expect when your finished package is returned. If you are only keeping a digital copy, you can simply download the finished products once completed. Carefully read the information on how to know your order is ready and how to download it from the website

Yes and No.

While we can scan removable scrapbook pages; we do not typically scan photo album pages because the pages are not removable and scanning the full page is difficult.

You may remove the photos from all photo albums (recommended) or there would be an additional charge for us to remove the photos from the albums.

As a basic plan, your photos will be scanned at 300 dpi and saved as jpg files on a disc or emailed to you. These files can be used for making good photos about the same size or a little bigger. Also it is good for E-mail, Web sharing or graphic editing and enjoy on a big screen TV.

We can scan at 600 dpi, which means you will get 4 times bigger files. 50% additional charge applies when scanning at 600 dpi. This will be a good idea if you plan to print larger than double the size of the original.

Yes. The additional cost for this service is 50% of the scanning price. We do this in order to pay an employee to work overtime in order to move a customer ahead in the Queue to be processed.

Yes, all your photos will be returned to you in the original boxes they were sent in

Most folks just make an appointment to come to us. There are some other good ways.

First, if you need customized work, check the CONTACT page of our website. At the bottom there exists a detailed contact form where you can not only explain your issue but also upload as many as 6 damaged photographs. In fact, you can use this method alone to initiate your order, if you wish.

If you want to discuss the work first, don't hesitate at all to give PhotoRestorationMA a call. From 11:00 to 5:00 PM Tuesday thru Friday you can reach us at 781-826-8189 (we're a part of Susan White Photography and answer the phone that way!). We would be more than happy to answer any questions you might have and give you any help you need to get started.

Get Digital photo scanning charges HERE and Photo Restoration Charges HERE. Rates are COMPLETELY dependent on the level / type of damage.

We are located in Pembroke, Massachusetts and do all of our business from 1 location.

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